Terms & Conditions
This section of Booking Terms and Conditions contain impertinent information which is why it is essential to read this over carefully and understand the fine print before you decide to travel or book your trip. The Booking Terms and Conditions constitute a legally binding contract between Delighted Journey Adventure and our clients, which ensures satisfaction and safety as well as providing top quality services.
Reservations & Payment Methods
To process a booking, you must send us a completed Trip booking Agreement form as below with 25% non-refundable deposit due 15 days prior to your trip departure. This will constitute acceptance by you of these Terms and Conditions. We require you to scan a copy of each person's passport to our New Delhi office at. For credit card payment, we require you to send us a copy (front & back side) of your credit card with your signature. After receiving the photocopy of your passport (and/or credit card) and the completed booking form with your 25% non-refundable deposit we will send you a final confirmation receipt along with an e-mail confirmation. Remaining balance (75%) should be paid either prior to your trip departure date or if strongly requested, upon arrival in New Delhi. However, Delighted Journey (P) Ltd. reserves the right to cancel your trip should the full amount not be paid on time and no refund of advance deposit will be returned. We accept last minute booking 10 days prior to tour departure date, however, full payment is then required.
Alterations, Cancellations & Booking Changes
If you want to make modifications to your itinerary even after you confirmed your booking, it is possible. We provide free alterations one time. However, after this, we charge a US $ 30 surcharge for every new modification but this must be made 15 days prior to your trip so that we can adjust our schedule to your new trip itinerary. Cancellation notice is required a minimum of 15 days prior to trip departure and must be made in writing. Cancellation will commence on the day received and shall be valid with approval from the company after receiving documentation. The trip shall then be considered as cancelled and a cancellation charge of 33% of the trip amount would be deducted from the total price. You'll get a refund of 2% shortly thereafter. If you fail to give proper cancellation notice within 15 days prior to your trip departure or show up at your scheduled arrival time without prior notice, you will forfeit 100% of the total cost of your trip. Note: Cancellation occurs after your booking confirmation, or if you fail to pay the full cost of the tour within the specified time, you will be liable to pay cancellation charges. Should you require other changes to your original tour, the person who book the tour must submit a written document with changes required. Changes may be possible, but are not guaranteed.
Passports & Visas
All clients must have a valid passport with at least 6 moths validity from return date. Indian visas can be obtained from the Indian Consulate in your country.
It is compulsory for all clients to have travel insurance before undertaking any tour, which should provide protection for the full duration of your tour to cover personal injury, death, medical expenses, repatriation expenses, helicopter rescue, air ambulance and basic coverage for baggage.
Health & Fitness
Before you set out to travel, it is advised that clients check with the local GP regarding your health and fitness since tours and treks require a certain level of physical fitness in India. Please notify Delighted Journey of any pre-existing medical condition and/or disability that may affect your ability to travel.
Traveller's Safety & Responsibility Guidebook
Making sure your travels are pleasant & smooth is a top priority, however, safety of clients is foremost. Please read our guidebook on traveler's safety & responsibility. It has some useful travel information & tips, especially for first-time visitors to India.
Should you have a complain of any sort concerning the trip or tour you must make it known to a tour leader or guide or the directing manager at the earliest opportunity who will take the appropriate action. We take your concerns seriously especially if they are discriminatory, fraudulent behaviour, or sexual harassment claims. Take also the opportunity to fill out our feedback form in order to improve the quality of our service & company. We appreciate any kind of feedback.
At Delighted Journey Pvt. Ltd. each of our clients' emails & personal details are strictly confidential and solely used for the purpose of processing enquiries, obtaining necessary permits, and operating trips. No personal information that you supply to us will be disclosed for any other purposes.
Delighted Journey Pvt. Ltd. is working as an agent for carriers, hotels, restaurants, transport operators, airlines, and other such services. Delighted Journey follows the laid out terms and conditions of these above service provides with whom Delighted Journey has made arrangement for its clients.
Risks & Liability
We are not held liable or responsible for any changes in the itinerary due to unavoidable circumstances such as government restrictions, political strikes or unrest, landslides, road blockage, floods, snow avalanche, cancellation of domestic flights or missed flights, delay, inability to provide seats, any loss, thefts of valuables or damages, load shedding, sickness or accident.
Any extra cost incurring there of shall be borne by the client with due duration. In addition, we are in no way responsible for the accuracy of any information given by service providers. Please be aware that information details (i.e. accommodation costs, exchange rates) are updated or changed; it's best to recheck before coming. However, we will provide you with the most accurate and up-to-date information as best as we can.